Privacy Policy for moat-house.com

1. Introduction

At Moat House (“we,” “us,” or “our”), accessible via moat-house.com, we are committed to upholding the highest standards of data protection and safeguarding your privacy. We understand the importance of personal data and ensure that all information we collect is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information.

2. Scope and Data Controller

This Privacy Policy applies to all personal data collected through our website, products, and services provided via moat-house.com. Moat House acts as the “Data Controller” under GDPR, meaning we determine the purposes and means of processing your personal data. For California residents, Moat House is a “Business” as defined under the CCPA.

3. Categories of Data Processed

We may collect and process the following categories of personal data, depending on your interaction with our website and services:

a. Usage Data: This includes information on how you interact with moat-house.com, such as IP address, browser type and version, time zone setting, device identifiers, operating system, referral URL, clickstream data, and page response times.

b. Account Data: Your full name, email address, billing/shipping addresses, phone number, and login credentials when you create an account or transact with us.

c. Profile Data: This includes your product preferences, purchase history, behavioral data regarding your activities on moat-house.com, and any surveys or feedback you provide.

d. Communication Data: Records of correspondence with our support team, including email interactions, live chat records, and contact form submissions.

e. Technical Data: Data about the devices you use to access moat-house.com, including device model, operating system, browser configuration, language settings, and system diagnostics.

f. Transaction Data: Details about your purchases, including products ordered, payment methods used, billing information, order history, and delivery details.

g. Preference Data: Marketing consents, opt-in status for newsletters, user-selected service options, and interest indicators gathered from your interactions with our website.

4. Legal Bases for Processing

We process your personal data under the following lawful bases, as permitted by applicable data protection laws:

– Contractual Necessity: Processing is required to fulfill a contractual obligation, such as completing a purchase or managing your account.
– Legitimate Interest: We process data to improve our services, prevent fraud, and analyze site usage, where such interests do not override your privacy rights.
– Consent: Where required, we rely on your explicit consent to process data for specific purposes, such as marketing emails or cookie-based tracking.
– Legal Obligation: Processing may be necessary for compliance with applicable legal and regulatory obligations.

5. Your Rights

You have the following rights regarding your personal data, subject to certain exemptions and limitations:

– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, where legally applicable.
– Right to Restriction: You may request restrictions on how we process your data under certain circumstances.
– Right to Portability: You have the right to receive your data in a structured, machine-readable format and transmit it to another controller.
– Right to Object: You may object to the processing of your personal data when it is based on legitimate interests or used for direct marketing.

California residents may also request information about the categories of data collected and disclosed, and may opt out of the sale or sharing of personal information.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We employ technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your personal data:

– Industry-standard encryption for data transmission and storage
– Role-based access controls and authentication protocols
– Routine backups and secure disaster recovery systems
– Employee training programs addressing data privacy and security
– Regular monitoring and vulnerability assessments

While no system can be entirely immune to threats, we continuously evaluate and upgrade our security practices in line with industry standards.

7. International Transfers

Your information may be transferred to, and processed in, countries outside the European Economic Area (EEA) or your country of residence, including the United States. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or compliance with other local, legal frameworks.

8. Data Retention

We retain personal data only as long as is necessary for the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods include:

– Account Data: Retained for the duration of the account and up to 7 years thereafter
– Transaction Data: Retained for 7 years for tax and financial compliance
– Communication Data: Retained for 2 years for internal audit, resolving disputes, and support metrics
– Usage and Technical Data: Aggregated or anonymized after 26 months unless required for ongoing analytical purposes
– Marketing Preference Data: Retained until consent is withdrawn or after 3 years of inactivity

9. Cookie Policy

Moat-house.com uses cookies and similar tracking technologies for multiple purposes. Categories of cookies include:

– Essential Cookies: Required for the basic functioning of the website, including navigation and security.
– Functional Cookies: Enable enhanced functionality and personalization, such as memory of login credentials and settings.
– Analytics Cookies: Help us understand how users interact with the website via Google Analytics or other providers.
– Performance Cookies: Monitor system performance and user behavior to optimize speed, usability, and content delivery.

10. Cookie Management & Compliance

Upon your first visit to moat-house.com, you are presented with a cookie consent banner. You may manage your preferences at any time by adjusting your browser settings or using the “Cookie Settings” feature on our site. In accordance with GDPR and CCPA, non-essential cookies are only activated with your consent. California residents may opt out of behavioral targeting or tracking as defined under CCPA.

11. Protection of Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under the age of 13 without verifiable parental consent, we will delete such data promptly. Parents or guardians who become aware of such data collection should contact us immediately at [email protected].

12. Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in law, technology, or our data practices. Any material changes will be prominently communicated via our website. Continued use of moat-house.com after such updates confirms your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the way we manage your personal data, please contact us:

Email: [email protected]
Website: https://moat-house.com

We take privacy seriously and are committed to compliance with all applicable privacy standards. For any data protection queries or to exercise your rights, please reach out to our team.